92 Glory Privacy Policy

01 Who We Are

This Privacy Policy applies to the 92 Glory platform, accessible at 92glory.vin and through the 92 Glory Android application. When this policy refers to "92 Glory", "we", "us" or "our", it refers to the platform and the team responsible for operating it.

92 Glory is an online gaming and sports betting platform built specifically for players in Pakistan. All transactions on the platform are conducted in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and mobile wallets.

This policy explains how we handle the personal data of people who register an account, use the platform, contact support or otherwise interact with 92 Glory in any capacity.

02 Data We Collect

The personal data we collect falls into the following categories, depending on how you interact with the 92 Glory platform:

We do not collect data that is unnecessary for the operation of your account or our legal obligations. You are not required to provide data beyond what is asked at registration to use the core features of the platform — though identity verification may be required to process withdrawals above certain thresholds.

03 How We Use Your Data

Personal data collected by 92 Glory is used for the following specific purposes:

• Account Management: To create and maintain your account, authenticate your identity at login, and manage your account settings and preferences.
• Transaction Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and to process withdrawal requests to your registered payment method.
• Customer Support: To respond to queries, resolve disputes and assist with any issues relating to your account, payments or gameplay experience.
• Platform Security: To detect and prevent fraud, money laundering, account takeovers and other prohibited activities. Technical and usage data is used to identify unusual patterns that may indicate misuse.
• Responsible Gaming: To monitor usage in a way that allows us to flag potentially problematic patterns and provide access to responsible gaming tools where needed.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, verification requests and, where you have opted in, promotional communications about bonuses or PSL-related offers.
• Platform Improvement: Aggregated, anonymised usage data helps us understand how the platform is used and where improvements are needed — for example, which games are popular on mobile during PSL season, or where players commonly encounter issues.

04 Payment Data

92 Glory takes the security of your financial data seriously. All PKR transactions — whether deposits through JazzCash, Easypaisa, Raast, bank transfer, debit or credit card — are processed through encrypted payment channels. The platform does not store full card numbers or mobile wallet PINs on its servers at any point.

What we do retain for each transaction is a transaction reference, the payment method type, the PKR amount, the timestamp and the outcome status. This data is necessary for reconciliation, dispute resolution and fraud prevention.

• JazzCash and Easypaisa transactions are identified by the mobile number and transaction ID provided by the payment provider. The full wallet credentials are never stored by 92 Glory.
• Bank transfer deposits are matched by the reference number you provide when initiating the transfer.
• Card transactions are tokenised — a secure token representing the card is stored rather than the raw card data.

05 Cookies and Tracking

The 92 Glory website uses cookies and similar tracking technologies to keep the platform running properly and to understand how players use it. A cookie is a small text file placed on your device when you visit the website. The 92 Glory app uses equivalent device-level storage mechanisms.

The types of cookies used on the platform fall into the following categories:

• Essential Cookies: Required for the website to function. These keep you logged in during your session, remember your language preference and ensure secure navigation between pages. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — which pages they visit, how long they spend on each section, and where they exit. This helps us improve the platform experience over time.
• Functional Cookies: Remember your preferences such as game display settings or notification choices, so you do not need to reconfigure them on every visit.
• Security Cookies: Help detect suspicious login attempts, unusual geographic access patterns and other signals that may indicate account compromise.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. Disabling analytics and functional cookies will not prevent you from playing but may result in a less personalised experience.

06 Sharing Your Data

92 Glory does not sell personal data. We do not share your data with third parties for their independent marketing purposes. Data is shared only in the following limited and necessary circumstances:

• Payment Providers: When you deposit or withdraw, the relevant details are shared with the applicable payment processor — JazzCash, Easypaisa, Raast, your bank or card network — solely to complete the transaction.
• Identity Verification Services: If you are required to complete identity verification, your submitted documents may be processed by a third-party verification provider operating under strict data security standards.
• Fraud and Security Services: Technical data such as IP addresses and device fingerprints may be shared with security service providers to detect fraud, bot activity and account takeover attempts.
• Game Suppliers: Where games are provided by third-party suppliers integrated into the platform, anonymised session data may be shared with the supplier to support fair play monitoring and RNG certification. Personal identity data is not passed to game suppliers.
• Legal Requirements: Where we are required by law to disclose information — for example, in response to a valid legal order — we will comply with that requirement. We will notify you where legally permitted to do so.

07 Data Retention

92 Glory retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods depend on the type of data:

• Account and Identity Data: Retained for the duration of your account and for a period after closure to support dispute resolution and comply with applicable record-keeping obligations.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years from the transaction date. This is standard practice for financial record-keeping.
• Support Communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction, to support follow-up queries and quality monitoring.
• Technical and Usage Data: Session logs and IP records are retained for up to 12 months and then deleted or anonymised.
• Verification Documents: Identity documents submitted during verification are retained only as long as necessary to complete the verification process, after which they are securely deleted unless ongoing retention is required.

When data is no longer needed and the retention period has passed, it is deleted or anonymised so that it can no longer be linked back to you as an individual.

08 Your Rights Over Your Data

As a 92 Glory account holder, you have the following rights regarding the personal data we hold about you:

• Access: You can request a copy of the personal data 92 Glory holds about you. We will provide this in a readable format within a reasonable timeframe.
• Correction: If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. Many details can be updated directly in your account settings.
• Deletion: You can request that your personal data be deleted. We will action this where we are not legally required to retain the data. Note that transaction records may need to be retained regardless of an account deletion request.
• Restriction: You can ask us to limit how we process your data in certain circumstances — for example, while a correction request is being reviewed.
• Objection: Where data is processed for purposes beyond strict necessity — such as analytics — you have the right to object and we will stop processing that data for those purposes.
• Withdrawal of Consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the 92 Glory support team. Requests are handled promptly and at no charge. We may need to verify your identity before processing a data request to protect against unauthorised access to your information.

09 Security Measures

Protecting the data of 92 Glory players is a core operational priority. The security measures in place include:

• TLS (Transport Layer Security) encryption on all data transmitted between your device and 92 Glory servers — the same standard used by banks and financial institutions.
• Hashed and salted password storage — your password is never stored in a form that can be read back, even by 92 Glory staff.
• Tokenisation of card payment data so raw card details are never held on platform servers.
• Access control policies that restrict internal staff access to player data on a need-to-know basis.
• Active monitoring for unusual account activity, including logins from new devices or locations, large rapid withdrawals and other patterns associated with account compromise or fraud.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects player accounts, 92 Glory will notify affected users promptly and take all necessary steps to contain and remediate the incident.

10 Children and Under-18s

The 92 Glory platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires you to confirm that you are 18 or older, and age verification may be requested at any time.

If we become aware that a person under 18 has registered an account or provided personal data, that account will be immediately suspended, any personal data relating to that individual will be deleted, and any balance will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor may have registered on 92 Glory, please contact support as soon as possible so the account can be reviewed and closed.

11 Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new features that affect data handling, or changes in applicable standards. The "Last Updated" date at the top of this page reflects when the current version was published.

Where changes are material — meaning they significantly affect how your data is used or what rights you have — 92 Glory will take reasonable steps to notify active players, which may include an in-platform notification or an email to your registered address.

Continuing to use the 92 Glory platform after a revised policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, the 92 Glory support team is available via live chat within the platform and by email. Live chat is the fastest route for most queries.